Frequently Asked Questions

Depending on when the order was placed and if the clothes have been washed/worn, refunds and exchanges are possible.  For questions regarding a request for this, message our friendly team and they would be happy to help.

Orders normally take one to two business days to prepare and ship out.  Once an order is on its way, we provide the package’s tracking number to the customer.  Most packages are received within four to eight business days, although, it can take two days longer if the package destination is outside the EU.

Upon receiving payment for customer orders, we dispatch an order confirmation and payment receipt to the email provided in the order form.  If you placed an order and don’t see our message, it is possible your email provider filtered it to your SPAM inbox, check there for your order confirmation email.

Absolutely, in fact, we invest heavily into secure servers and data-protection software to protect customer data.  Our site uses HTTPS security protocols too so customers can shop with peace of mind knowing their information is encrypted, secured, and protected.  We’re also proud abiders of security legislation; we never sell or transfer customer data to third parties, ever.

For the convenience of shoppers, we accept credit/debit cards and PayPal too.

Yes, it is.

You do not; you can place your order by checking out as a guest.  If you choose to, you can create an account using just your email; the best option for seamless checkout experiences on subsequent orders.

It will be, and with an utmost focus on security too; our security protocols are second-to-none.  We never share or sell sensitive data neither do we store payment data on servers.  This means, in the event a server breach occurred, your data would not be there to find.

You forgot your password.  No worries, the solution is simple.  Head over to our Password Reset page, select Lost Your Password, and you will then be directed to the page to update it.

Yes, if you so wish, we will issue you a store-credit voucher rather than a cash-back refund.

For shopper convenience, product pages contain sizing charts so customers can select appropriate sizes.  In the event you receiving your clothing to discover it does not fit as expected, we will happily exchange or refund the order.

Once an order ships, we send a tracking number to the email address provided for the order.

If your package hasn’t arrived it’s best to search the tracking number on the shipping courier’s website.  You may see there was an attempted delivery while you were not home.  If you have any questions or concerns regarding shipping, please contact our support team and they’ll gladly assist.